Innovative risk management solutions for hospitality and gaming leaders
We deliver tailored risk management solutions, claims management and insurance placement strategies to protect hospitality and gaming enterprises in response to the ever-evolving industry exposures.
Taking care of risk management for clients whose business is to take care of others
From luxury hotels to casinos to major restaurant groups, our team understands the intricacies of operating in a high-touch, customer focused and high-liability exposure industries. We partner closely with hospitality and gaming clients to protect assets, manage liability risks and support human capital needs, while safeguarding revenue and minimizing friction in all phases of risk. Our proactive and detail-driven approach begins with analyzing your company’s risk profile, reviewing contracts and identifying risk across properties, vendors and operations.
We prioritize our clients’ business objectives, building tailored strategies for new and existing assets that ensure every location, amenity, and agreement is vetted to minimize risk and optimize growth. And our carrier relationships and niche reinsurance access provide tools beyond traditional placement to drive favorable outcomes across your risk portfolio.
Claims strategy and management, rooted in hospitality industry expertise
Claims in the hospitality and gaming sector require fast action, accurate documentation and a partner who “knows the stakes”. From a slip-and-fall to a multi-million-dollar liability or property claim, our team acts swiftly to coordinate a response and manage recovery quickly to protect your revenue stream.
We work hand-in-hand with in-house teams, guiding our clients through first notice of loss through final resolution. Our proprietary claims kits are designed specifically for hotels, resorts, casinos and entertainment venues, ensuring staff have the right protocols in place before something goes wrong.
Our key services for hospitality and gaming clients include:
- Comprehensive risk management services
- Proprietary risk and modeling tools; data analysis and benchmarking
- Wide-ranging liability coverage: property, general liability, liquor liability, cyber, employment practices, crime & fidelity, Directors & Officers
- Claims advocacy
Insurance expertise in the hospitality and gaming sector
High stakes and tailored insurance for gaming and hospitality
Frequently asked questions
We take a holistic approach that includes pre-loss planning, data-driven insurance program design, benchmarking, and leverage through our proprietary tools and reinsurance access to help ensure the most effective and efficient programs for our clients.
We focus on integrating risk management strategies into your business strategies. A key first step is providing upfront diligence—including review of acquisition documents, lender insurance requirements, and historical loss data—to identify potential exposure gaps. But we serve as a trusted risk advisor through the whole acquisition life cycle, partnering with your team and taking care of every insurance detail.
For restaurant groups, we centralize insurance oversight while accounting for each location’s unique risks, such as liquor liability, kitchen safety, and third-party delivery exposure. We provide contract review for vendors, standardized claims kits for store managers, and scalable pre-loss planning tools to protect margins and ensure consistent operational readiness. We also ensure compliance with local, state and federal requirements to ensure that your insurance program is effective for you and satisfies local regulations.
Pre-loss planning includes on-site reviews, engaging in safety plans for employees and guests. We identify risks that cause claims and address those before losses occur. We help set best practices related to employee training and recommendations and playbooks for critical exposures like fire, flood, cyber/data breaches and catastrophic loss— A Risk Profile analysis – “seeing the unforeseen”.